New Correos and GLS Poland integrations, a smarter App Hooks and Micro Apps framework, and a sustained performance drive across the platform.

New Couriers & Integrations

Correos: New Integration New Correos integration supporting both legacy and new credentials.

GLS Poland: New Integration New GLS Poland integration added as a selectable courier.

Detrack New Detrack courier integration, returning the Detrack tracking number as the tracking code while preserving delivery-order numbers.

Courier Enhancements

Royal Mail Click & Drop: Parcelforce & Rounding Added Parcelforce consignment support, fixed item/order total rounding, and now return tracking codes for each parcel.

UPSv2: Re-authentication & Services You can now re-authenticate an existing UPSv2 connection, with support for the /get-services endpoint.

GLS Spain: Customs & Phone Prefix Added a separate customs API request with rollback if it fails, plus an automatic phone country-prefix option.

Dachser: Delivery & Collection Options Added the ability to use delivery and collection options, plus importer fields.

Evri: Return Labels & Retry Return labels are now issued alongside the outbound shipment, with automatic retry on next-day service failure.

Platform & UI

Micro Apps: Management UI & MCP New management UI for Micro Apps with MCP connection support, rich-text app descriptions, and layering fixes on app cards.

App Hooks: Reliability & Logging Failed hooks now create a failed-shipment record and log their error messages; “after” hooks now run for failover Smart Shipping requests, with a bypass for hook priorities.

Dashboard: Delivery Performance Map Added a country-level delivery performance map.

Shipping AI: Service Recommendations New Shipping AI service that recommends courier services, building on the Smart Shipping Rules AI chat integration.

Webhooks: Scoped Visibility The webhooks API now shows only the API user's own webhooks, rather than all webhooks belonging to the parent user.

Bug Fixes & Performance

A sustained performance drive reduced and optimised queries across Shipment Exports, Smart Shipping Rules and Courier Request Logs. PDF conversion for DPD and other couriers now falls back across several services if one fails, improving label reliability.

We also removed Despatch Cloud as a courier, improved courier descriptions and error messaging, and resolved a series of smaller issues including Packing Slip page-break cut-offs, GLS DE note defaults, tracking status edge cases, and cache-key collisions when testing authentications.

Keep shipping simple, smart and a little magical.

Explore everything at heyvoila.io.

Team Voila.

A major Smart Shipping redesign, AI arriving across filters and rules, and a broad sweep of performance and security hardening.

New Couriers & Integrations

GLS Poland: New Integration New GLS Poland integration added.

An Post: V2 Returns New An Post V2 returns flow with barcode labels.

Courier Enhancements

UPSv2: Get Services Endpoint UPSv2 now supports the /get-services endpoint for live service retrieval.

DPD: Get Services Added a getServices endpoint for DPD.

DHL Germany: Location Finder Added a Packstation and Postfiliale location finder for DHL Germany.

GLS Spain: Customs & Phone Prefix Added a customs option via a separate API request, plus an automatic phone country-prefix option.

Evri: International & Encoding Format fixes for Evri postcodes, automatic retry on next-day service failure, and UTF-8 support for Japanese characters on Evri Corporate.

GFS: References & Rotation Added Reference 2 support and auto-rotation of landscape labels to portrait for consistency.

Platform & UI

Smart Shipping: Redesign & AI A unified rule-group modal with search and sort, redesigned and more accessible sort controls, AI chat integration, and validation hardening.

Shipments: AI Suggested Filters New account-name filter and AI-suggested filters to find shipments faster.

Transaction Log: Side-by-Side Viewer New responsive side-by-side request/response viewer in the transaction log.

Create Shipment: System Presets Added a “Show System Presets” option and auto-focus on the weight field in the parcels popup.

Reports: Housekeeping Download is now disabled for reports over 30 days old, with empty-state and layout fixes.

Notifications: Voila Rebrand Notification sender renamed from Despatch Cloud to Voila, with removable input fields and parameters.

Bug Fixes & Performance

A broad performance and security pass tightened the Dashboard charts API, reduced and optimised queries across Smart Shipping Rules and Courier Request Logs, and improved packing-slip rendering by minifying HTML output to avoid memory errors on large templates.

Further fixes covered Palletways tracking retries, TIPSA and MH courier API URL updates, FedEx V2 item-origin handling, UPN empty company-name handling, and a range of UI refinements to filters, popovers, sidebar highlighting and table layouts.

Keep shipping simple, smart and a little magical.

Explore everything at heyvoila.io

Team Voila

A short, sharp release closing out the month: a TikTok Shop control for merchants, and a stability fix for high-volume bulk labelling.

Courier Enhancements

TikTok Shop: Skip Order Status Validation. Added a skip_order_status_validation option, giving TikTok Shop merchants more control over which orders can be shipped regardless of their current order status.

Bug Fixes & Performance

Stabilised the asynchronous bulk Create-Label request to reduce HTTP 500 errors during high-volume labelling. Alongside this we corrected the Actions popover on the API Accounts table, forced Hived tracking codes to uppercase, and fixed address-search dropdown positioning inside popups.

Keep shipping simple, smart and a little magical.

Explore everything at heyvoila.io

Team Voila

January Updates – A Little Shipping Magic from Voila

This month, we’re bringing a little shipping magic to your workflows. New marketplace-specific label integrations, expanded courier options, and smarter reporting make it easier to ship faster, stay compliant, and keep operations running smoothly from one central place.

Very Direct Despatch Integration – Generate Your Own Labels

Voila now supports direct label generation for Very Direct Despatch orders, helping reduce manual steps and errors while keeping operations centralised.

Labels are created seamlessly via The Very Group’s Commerce MTX (BluJay) Integrated Printing platform. Carrier selection, service levels, and label formats follow Very’s CMS rules automatically, removing guesswork and ensuring compliance.

Voila acts as a compliant, low-friction integration layer rather than a bespoke one-off solution, allowing you to keep Very shipping within your existing Voila workflows.

Dunelm Shipping Integration – End-to-End Labels You Control

Voila now supports full shipping and label generation for Dunelm DTC orders using Dunelm’s WASP Fusion supplier API.

Orders can be shipped end-to-end within Voila, with labels automatically using Dunelm’s assigned carrier and service. Status updates follow Dunelm’s lifecycle, ensuring processes are clean, compliant, and auditable.

This integration centralises Dunelm shipping in Voila, reducing manual steps and providing a clear, reliable workflow.

DACHSER Courier Integration – Select, Label, Track

DACHSER, one of Europe’s largest freight and logistics providers, is now integrated with Voila as a selectable courier.

This integration allows automatic label generation, routing, and tracking directly through DACHSER’s API. Teams can expand European shipping options, streamline international freight, and reduce manual coordination, all while keeping operations simple and compliant.

InPost Global Integration – One Connection, Multiple Markets

Voila is now the first UK delivery platform to support the InPost Global API, giving teams access to the full infrastructure InPost is building across its network, including acquired companies such as Yodel. A single connection now covers multiple markets, initially including the UK, Germany, and Poland.

This global integration centralises management of all InPost services, standardises PUDO workflows, and reduces integration overhead. Teams can scale operations more efficiently and offer consistent pickup and drop-off experiences. Existing national API connections remain supported during the transition, ensuring continuity while older APIs are eventually phased out by the courier network.

Reporting Templates – Generate Reports & Analyse with AI

Voila now includes new Report Templates with predefined filters and columns for common report types, including Performance, Exceptions, and Operational Summary reports.

The guided setup replaces manual configuration, making report generation faster, more consistent, and easier to adopt across teams. Reports can be created in seconds, saving time and reducing repetitive work.

Templates can be paired with AI analysis to quickly uncover patterns and highlight action points, helping teams make informed decisions with less effort.

FedEx Access Point (PUDO) Shipments – Pickup & Drop-Off

Voila now supports FedEx Access Point shipments, enabling convenient pickup and drop-off options for customers. This reduces failed deliveries, improves last-mile reliability, and gives teams more flexibility when managing parcel routes.

By integrating directly with FedEx Access Point services, Voila removes the need for manual workarounds or separate processes, allowing last-mile operations to be handled smoothly within a single workflow. This makes it easier to meet delivery expectations and provide a consistent customer experience.

Scheduled Reports

Reports can now be scheduled by day and time, enabling automatic generation for daily, weekly, or monthly updates. This ensures teams receive the information they need consistently, without manual effort.

Maintenance & Refinements

This month we’ve made small updates to make operations smoother and reporting more efficient.

• Additional Shipment Filters for Reporting – Provides finer control and more precise segmentation.

• Branded Tracking Portals Security Update – Enhances stability and improves the user experience.

• Visual polish — Resolved clipping and menus appearing behind scrollable areas, improving on‑screen clarity and navigation.

• DHL Express — Place of incoterms now defaults to ship_to, unless overridden in the preset with ship_to or ship_from. This reduces configuration friction and ensures sensible defaults.

• Column visibility — Columns previously tucked behind an “i” info icon now appear in a visual dropdown, making it much easier to see what each report contains at a glance.

• Reporting — Shipment page exports are now attached to the new reporting suite, streamlining exports and keeping data flows consistent.

• FedEx standalone battery details — With FedEx you can now map standalone battery details, including fields such as “batteryMaterialType”: “LITHIUM_ION”, ensuring accurate declarations and smoother compliance for battery shipments.

These updates help teams manage shipping and reporting with greater clarity and confidence.

Keep Shipping Simple, Smart & A Little Magical

With this month’s updates, Voila makes it easier to manage all your shipping from one place, stay compliant, and work more efficiently.

Explore the new features, integrations, and improvements today at Voila.

The Autumn of Applied Intelligence

The leaves turn, the couriers hum, and Voila unveils a suite of refinements so precise they almost count as manners. From clever AI to smoother tracking portals, every pixel and packet works harder so you don’t have to.

A focused release aimed at clarity, automation, and control across integrations, data, and reporting — less friction, more fluency.

Integrations

UPS
Pricing intelligence has arrived. The new get-services endpoint now returns your live UPS rates directly — no more detours through dusty PDFs or half-remembered spreadsheets.
Use case: Retrieve accurate pricing on demand and quote confidently, with the precision your finance team dreams about.

TNT
Collections just got civilised. You can now book TNT collections directly within Voila, transforming the once-mystical pickup process into a single calm click.
Use case: Schedule pickups without calls or chaos — dispatch stays smooth, predictable, and on time.

BJS
Proof, not promises. POD data now flows straight into Voila for BJS shipments, giving you visible, timestamped confirmation the moment your 2-man consignment changes hands.
Use case: Track every delivery to completion and end the ancient sport of “who signed for it?”

DHL Express & UPS
Cross-border brilliance. You can now upload your own customs documentation for DHL Express and UPS, automatically embedding it within the paperless trade data sent with each shipment.
Use case: Keep international workflows clean and compliant — customs declarations travel digitally, delays stay behind.

TikTok Shop Shipping
Multi-parcel, meet your moment. TikTok Shop Shipping now supports multi-box orders, perfect for growing merchants and the occasional influencer empire.
Use case: Ship complex orders in one smooth motion — fewer clicks, faster dispatch, same viral energy.

Starlinks, DHL Express, TikTok Shop, DHL Parcel UK
The quiet kind of magic. A round of minor bugfixes brings calmer logs and steadier performance across these integrations.
Use case: Less noise, fewer errors, and a smoother rhythm from label to delivery.

Peak Season Resilience

With peak just around the corner, we’re quietly fortifying every cog in the machine. Courier networks are about to enter their annual trial by fire, and when systems slow or stumble, Voila steps in to keep operations steady.

We’re building extra resilience behind the scenes — smarter retries, faster fallbacks, and graceful handling when courier APIs need a lie-down.

Peak may be chaotic; your fulfilment doesn’t have to be.

Platform & Data

AI-Suggested Shipment Filters

The smartest way yet to find what you need. The new AI-Suggested Shipment Filters understand natural questions like “show me shipments sent to France this week” and instantly propose filters that match your intent.

You stay firmly in control — review, refine, and apply only the filters you want. No dropdowns, no clutter, just intelligent guidance that keeps you moving fast.

Use case: Ask naturally, let AI do the legwork, and decide what applies. Smart automation, still entirely on your terms.

list-couriers Endpoint
Extended with contact details — email, phone, website, description.
Use case: Integrations and support teams get immediate context for each courier, right from the API.

Tracking Portals

Tracking Portals Overhaul
Our tracking portals have undergone a total reimagining — sleeker layouts, faster load times, and an elegance that makes parcel-watching oddly satisfying.

With pre-filled tracking links, customers now land exactly where they need to be: live shipment updates, instantly.
Use case: Deliver clarity at first click. No typing, no guesswork, just beautifully direct tracking that feels as polished as your brand.

The Season of Smooth

A release dedicated to refinement rather than reinvention — subtle power where it counts.
Your shipments move faster, your data answers back, and your tracking looks good doing it.

Team Voila 🚀

A Most Ingenious All Hallows’ Edition

As the veil thins and pumpkins glare with scholarly menace, Voila emerges not with bug-swatting brooms but with a cabinet of clever enchantments - enhancements for swifter fulfilment, clearer tracking, and rather sophisticated sorcery across your shipping stack.

A fresh, future‑facing release focused on speed, clarity, and control across integrations, tracking, and UI - designed to keep operations calm, fast, and scalable.

Integrations

Furdeco:

Next Day selection and instant label cancellation now available.

Use case: Merchants can confidently book Next Day and undo labels with a single decisive click - no ritual, no delay.

FedEx:

Signature handling has been refined with two explicit choices: No Signature Required or Adult Signature; pick per shipment to reduce failed deliveries and align with policy.

Use case: Select the appropriate signature requirement per shipment - goodbye default assumptions, hello compliance-on-demand.

DHL Parcel UK:

Address handling strengthened to gracefully parse complex entries.

Use case: Labels succeed even with longer, intricate addresses - reducing avoidable interruptions to dispatch.

PalletTrack:

SMS notifications enabled.

Use case: Recipients receive timely text updates, increasing delivery confidence and reducing “where is it?” enquiries.

APC:

Tracking portal URLs updated to the latest endpoints.

Use case: Customers who click “Track” land directly on the correct new APC page, minimising friction and confusion.

Amazon EasyShip:

Authorisation flow streamlined for resilient account connection.

Use case: Users connect Amazon EasyShip accounts smoothly, maintaining momentum across onboarding and fulfilment.

Exelot:

Tracking fortified for extended transit journeys.

Use case: Long-haul international shipments remain active with dependable status updates - no tracking twilight.

Platform & UI

App Store:

Polished UI touches for a tidier browsing and install experience.

Use case: Faster visual parsing and easier app discovery lead to quicker configuration.

Courier Auth Pages:

Rebranded with the Voila design system.

Use case: Consistent styling and clearer navigation make managing courier credentials more intuitive.

Custom Tracking Statuses:

Add bespoke statuses via API or UI.

Use case: Define stages like “Awaiting Assembly” or “Quality Check” and surface them on tracking pages for operational clarity.

S19 Templates:

Continuing stability and performance improvements.

Use case: Template editing and loading behave consistently, reducing rework and saving minutes across teams.

UI Enhancements:

Broad front-end tuning for speed and smoothness.

Use case: Pages render faster; interactions feel snappier - less waiting, more doing.

Tracking Maintenance:

Ongoing optimisation for dependable updates.

Use case: Tracking remains robust with fewer temporary delays and a steadier event cadence.

TNT: Delivered Duty Paid (DDP) Support

DDP options are now available across both integrations. Choose duty and tax preferences via the API; labels reflect the correct Incoterms.

Use case: Pay duties and taxes upfront for customers to simplify delivery, avoid surprise costs, and accelerate customs clearance.

Efficiency, with Seasonal Panache

Night approaches; operations remain elegant; with Voila’s latest enhancements, the only thing that goes bump is a gratifying notification.

These enhancements aim to remove friction, sharpen visibility, and give you finer control - so shipments stay predictable and customers stay informed.

Halloween draws near - may your labels shine and your tracking remain steadfastly mortal.

Team Voila 🚀

A Resolutely Proactive March Towards Shipping Brilliance

To our brilliant community: your discerning minds and indefatigable curiosity are the forge in which Voila is refined.

Your observations, your edge cases, and your meticulous scrutiny: the substance behind our improvements and the rationale for our choices.

We build for you, with you, and, it bears saying, because of you.

Today’s release is dedicated to your success, your sanity, and your parcels arriving precisely as promised.

Enhancements

DPD

We resolved a rare rounding edge case affecting shipment weights; calculations are now pin‑sharp in even the most fastidious scenarios.

Use case: When shipping items with delicate weight tolerances, your labels and rates reflect exact measurements; fewer surprises, smoother fulfilment.

Parcelhub / DHL Parcel UK

Tracking numbers from DHL Parcel UK sent via Parcelhub return the correct status every time.

Use case: Your customer service team sees accurate, up‑to‑the‑minute tracking; fewer “where is my parcel” queries and faster resolutions.

FedEx

ZPL label handling has been fortified for consistency; label generation proceeds with calm reliability.

Use case: High‑volume FedEx printing runs remain stable and uniform; fewer reprints and a tidier packing bench.

Email Templates

Example template variables render with impeccable fidelity; previews remain crystal‑clear and effortlessly reliable.

Use case: Marketing and support teams can preview emails with confidence; no guesswork before pressing send.

DHL Parcel UK

Ultra-light shipments glide through processing without complaint: no more featherweight faux pas.

Use case: If you ship small components or samples, labels and manifests generate without hiccups; micro‑parcels move at full speed.

FedEx (Imperial Dimensions)

We corrected handling for parcel dimensions supplied in inches; dimensions are now interpreted consistently.

Use case: If your workflow records dimensions in imperial units, labels and rates calculate reliably; no unit‑conversion surprises.

Performance & Resilience

DPD

Label generation is brisker and sturdier, thanks to expanded capacity and prudent backend redundancy; when you need labels, we deliver them swiftly.

Use case: Peak dispatch windows and batch printing are snappier; your team keeps momentum without waiting on the system.

UPS Updates

We have aligned VAT and EORI transmission with UPS’s latest standards; compliance is assured and customs processing proceeds smoothly.

Use case: International shipments carry clean VAT and EORI identifiers; smoother clearance and fewer delays.

New Features

BJS

Delivery confirmation can be enabled at a courier‑specific level; proof, precision, peace of mind.

Use case: Capture signed‑for confirmations only where needed; balance cost control with iron‑clad delivery evidence.

BJS (Multiple‑Item Orders)

We now support multiple‑item orders with BJS; items in a single order display correctly on labels and within the BJS shipping portal.

Use case: When sending bundled orders, every line item appears accurately on paperwork and in your BJS console; fewer packing errors and cleaner audits.

FedEx

Enhanced Transit Liability (ETL) can now be toggled; you decide when to request additional insurance.

Use case: Add insurance for high‑value consignments while skipping it for routine shipments; sensible protection, sensible spend.

DHL eCommerce

Tracking support has arrived, parcels enjoy clear visibility throughout the journey, so parcels no longer vanish into the epistemological ether.

Use case: Provide customers with clear, continuous visibility on DHL eCommerce routes; fewer tickets, happier recipients.

GFS

Tracking support added: visibility, from depot to doorstep.

Use case: Consolidate tracking across your GFS workflows; one view, cleaner operations.

Royal Mail Click & Drop

Support for zero‑rated customs duty and extended goods descriptions ensures smoother exports to the United States and beyond.

Use case: If your shipments incur no duty, you can now send them without errors. Plus, you can add detailed goods descriptions to help with international customs; faster customs clearance, fewer returns to sender.

Smart Shipping Rules

Now even smarter, with two new rule types:

Collection Day:
Construct rules around specific days of the week; with artful precision Monday to Sunday.

Use case: Route Friday dispatches to next‑day services; steer weekend orders to carriers that collect on Sundays.

Collection Date:
Target one or more specific calendar dates; scheduling with surgical exactitude.

Use case: Automate Black Friday and holiday shipping behaviour; pre‑plan exceptions and avoid manual firefighting.

Evri International

ParcelShop support has been added for Evri International; you can specify an international ParcelShop for deliveries.

Use case: Offer recipients convenient cross‑border pickup locations; improved first‑time delivery success and happier customers.

UPS

We now transmit up to 105 characters for customs descriptions to UPS; previously limited to 35.

Use case: Provide fuller product detail to brokers; fewer customs queries and quicker border clearance.

Branded Tracking Portals

A glorious new app that brings fully branded, customisable tracking to your own domain; your brand and voice presented with impeccable consistency for a genuinely personalised delivery experience.

Use case: Host tracking on your own subdomain with logos and styling; elevate post‑purchase engagement and reduce “where is my order” contacts.

UI / UX Improvements

App Store

Elegantly redesigned for clarity and ease; cleaner lines, fewer clicks, superior composure.

Use case: Discover, compare, and install apps faster; teams spend less time browsing and more time shipping.

Pay As You Go Purchases

It’s now easier to top up your balance and track your spending, with a clearer view of your transaction history and account type. A smoother, more intuitive purchase flow; considered and confident.

The Pay As You Go balance top‑up and usage interface has been completely redesigned:

• Clear separation of top‑up history and active balance,

• Enhanced labelling for subscription versus PAYG accounts,

• Refreshed styling to reflect Voila’s brand.

Use case: Finance and operations see exactly what was topped up, what remains, and which account type they are using; simpler reconciliation and fewer internal questions.

Every improvement herein is a conversation with you: our users, our co-authors, our compass.

Your feedback does not merely influence our roadmap; it animates it.

With each suggestion, each bug report, each “wouldn’t it be splendid if…”, you help us craft the most dependable, delightfully capable shipping system on earth.

We are here for you, and unequivocally because of you. Onwards: together: towards excellence, efficiency, and deliveries that inspire unabashed joy.

Team Voila 🚀

From the first spark of innovation to the final flourish of every update, Voila remains dedicated to transforming your shipping experience.

This changelog is more than a list; it’s a showcase of enhancements designed to empower your business and streamline every journey.

App Priority Ordering

You now have the power to customise the order in which your apps process shipments, giving you full control over your workflow.

Use case:

If you use several integrations: like address validation, label printing, and customs checks: you can set the order that best fits your process, ensuring each shipment is handled efficiently.

Landmark Global

Manufacturer Identification (MID) codes are now supported for US shipments, seamlessly mapped via the Voila API to meet US Customs requirements.

Use case:

When shipping to the US, you can now include MID codes for your goods, helping ensure compliance and faster customs processing.

FedEx – Canadian Exports

Support for Canadian-origin shipments is live, with customs data accurately mapped for export. Both electronic and manual B13A filing workflows are now supported.

Use case:

If you’re shipping from Canada, you can now submit all required customs documentation: whether electronically or manually: ensuring compliance with export regulations.

DPD

Customs pre-clearance is now available for international shipments, helping consignments move swiftly across borders and reducing delays.

Use case:

Mark your shipments for pre-clearance to speed up border transit and reduce the risk of customs hold-ups.

Transglobal – DDP Support

Delivered Duty Paid (DDP) options have been added to both integrations, enabling you to select duty/tax preferences through the API, with labels displaying the correct International Commercial Terms (Incoterms).

Use case:

You can now choose to pay duties and taxes upfront for your customers, making the delivery process smoother and more transparent.

Amazon’s Value Added Services (VAS)

We’ve updated our Amazon Shipping integration to support Amazon’s new Value Added Services (VAS).

VAS introduces two extra delivery security features for off-Amazon parcels delivered by Amazon Logistics (AMZL):

• Signature on Delivery (SoD): the recipient must sign when the package arrives.

• One-Time Passcode (OTP) on Delivery: the courier will require the recipient to provide a secure passcode before handing over the parcel.

These options are designed to increase security and ensure that packages are delivered only to the intended recipient.

For more details, refer to Amazon’s announcement: Amazon Shipping – Value Added Services.

From the first spark of an idea to the final flourish of every update, we’re on a mission to elevate your shipping experience to new heights.

This isn’t just about enhancements: it’s about unlocking new possibilities, smoothing every journey, and empowering your business to thrive beyond borders. With Voila, innovation never stands still.

With every enhancement, we’re raising the bar for what shipping can be. Thank you for being part of this journey: your ambition inspires our innovation.

Here’s to seamless shipments, bold ambitions, and the next chapter in your success story: crafted together with pride, Team Voila 🚀